Summit Peak Plumbing & Heating
Colorado Springs, COExample timeline: 8 weeksExample plan: 22 pieces, 3 milestones
The problem
Twelve technicians worked from paper tickets and phone calls. Parts used on a job were often never billed, and the office could not see who was where.
What we built
An iPhone and Android app for technicians with today's jobs, customer history, photos, parts used and on-site signatures. It works offline in basements and syncs when signal returns. The office gets a web dispatch board.
Process highlights
- Mocks tested on the techs' own phones in week one
- Offline sync built as its own piece and tested with the network cut
- Test builds on the team's phones after every piece